Scheduling Policy
To provide consistent scheduling and the highest level of service for all families, I kindly ask that the following policies be observed:
Enrollment Changes
If you choose to discontinue tutoring services, please provide 30 days’ written notice (via email or text) before your child’s final tutoring session. This advance notice allows me to adjust my schedule and offer the reserved time to another student.
Session Cancellations
If your child is unable to attend a scheduled tutoring session, please notify me at least 12 hours in advance by email or text.
With adequate notice, canceled sessions may be rescheduled within 10 days, subject to availability.
Sessions canceled with less than 12 hours’ notice, missed without notice, or not rescheduled within 10 days will be considered forfeited and are non-refundable.
Late Arrivals
Students who arrive late are welcome to attend the remainder of their scheduled session; however, sessions will end at the originally scheduled time to avoid impacting other students.
Tutor Cancellations
If I need to cancel a session, I will provide as much notice as possible and will gladly offer a makeup session at a mutually convenient time.
Illness
If your child is experiencing a fever, vomiting, or another contagious illness, please notify me as soon as possible. When the 12-hour notice requirement is met, I will gladly work with you to reschedule the session, subject to availability.
Charter School Funding
Families using charter school funding are responsible for following their charter school’s policies regarding purchase orders, attendance, cancellations, and reimbursement. My scheduling and cancellation policies apply equally to all students, regardless of payment method.